Privacy Policy – Kiwi AI Digital

Effective: July 2026
kiwiaidigital.co.nz

1. Introduction

Kiwi AI Digital ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.

This policy applies to all information collected through:

• Our website (kiwiaidigital.co.nz)
• Our Free Clinic Audit form
• Our contact and enquiry forms
• SMS, email, and phone communications
• Any GoHighLevel forms, funnels, or chatbots operated by us

Business Details:

• Trading Name: Kiwi AI Digital
• Email: kiwiaidigital@gmail.com
• Phone: 021 417 3328
• Address: 21 Marlborough Avenue, Glenfield, Auckland 0629

2. What Information We Collect

2.1 Information You Provide

When you fill out a form on our website, we may collect:

• Full name
• Business or clinic name
• Phone number
• Email address
• Physical address or suburb
• Industry type
• Number of patients/customers
• Information about your current online presence
• Any other information you voluntarily provide in free-text fields

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website or source
• IP address and general location (country/city level)
• Device type (mobile, desktop, tablet)

This data is anonymised and used for analytics only.

2.3 Cookies

Our website may use cookies to improve your experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but some website features may not work as intended.

3. How We Use Your Information

We use your personal information for the following purposes:

We do not use your information for any purpose not listed above without your consent.

4. SMS & Electronic Communications

4.1 Consent

We only send SMS and marketing emails to people who have explicitly opted in via our forms. Every form on our website includes a specific SMS consent checkbox that must be actively ticked.

4.2 What We Send

If you opt in, you may receive:

• Free Clinic Audit confirmation and follow-up
• Service and pricing information
• Appointment reminders (clients only)
• Occasional marketing or promotional messages

4.3 Opt-Out

Every SMS includes opt-out instructions. Reply STOP to unsubscribe from SMS. You can also email kiwiaidigital@gmail.com to opt out of all communications.

4.4 Unsolicited Electronic Messages Act 2007

We comply fully with the Unsolicited Electronic Messages Act 2007. We do not send spam. All commercial electronic messages:

• Clearly identify Kiwi AI Digital as the sender
• Include accurate sender contact information
• Include a functional unsubscribe mechanism

5. How We Store & Protect Your Information

5.1 Storage

Your information is stored securely within:

• GoHighLevel (our CRM and marketing platform) – data hosted on GHL's secure cloud infrastructure
• Google Workspace (email and documents) – encrypted in transit and at rest

5.2 Security Measures

We take reasonable steps to protect your information from loss, unauthorised access, misuse, or disclosure. These include:

• Password-protected systems
• Two-factor authentication on all business accounts
• Limited access – only Kay Jay and authorised team members can access client data
• Regular security reviews

5.3 Retention

We retain your information only as long as necessary:

• Free audit leads who do not become clients: 12 months after last contact
• Active clients: duration of service + 7 years (for legal/tax records per NZ IRD requirements)
• Newsletter/email subscribers: until you unsubscribe

5.4 Data Breaches

In the unlikely event of a data breach that poses a risk of serious harm, we will notify affected individuals and the New Zealand Privacy Commissioner as required by the Privacy Act 2020.

6. Who We Share Your Information With

6.1 We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their marketing purposes. Ever.

6.2 Service Providers

We may share your information with trusted service providers who help us run our business. These include:

These providers are contractually bound to protect your data and use it only for the specific services we engage them for.

6.3 Legal Requirements

We may disclose your information if required by New Zealand law, court order, or government authority.

6.4 Business Transfer

If Kiwi AI Digital is sold or merged, client information may be transferred as part of the business assets. You will be notified if this occurs.

7. Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

To exercise any of these rights, contact us at kiwiaidigital@gmail.com. We will respond within 20 working days as required by law.

8. Third-Party Links

Our website may link to external sites including:

• Facebook, Instagram, TikTok (social media)
• Google (reviews, calendar)
• GoHighLevel (booking, forms)

We are not responsible for the privacy practices of these third-party websites. Please review their privacy policies separately.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. International Visitors

While Kiwi AI Digital is based in New Zealand and governed by New Zealand privacy law, our website may be accessed internationally. By using our website, you consent to your information being transferred to and processed in New Zealand (and, through our service providers, potentially the United States).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Complaints

If you believe we have breached your privacy, please contact us first so we can resolve the issue:

• Email: kiwiaidigital@gmail.com
• Phone: 021 417 3328
• Address: 21 Marlborough Avenue, Glenfield, Auckland 0629

If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner:

• Website: privacy.org.nz
• Phone: 0800 803 909
• Email: investigations@privacy.org.nz